What to do when Vainu doesn't function as expected?

FAQ: Is your Vainu missing some buttons, or is the text overlapping? Something doesn't seem quite right?

The problem might be in the browser you are using. Please use Vainu with one of the following browsers:




Internet Explorer and Edge are not fully supported and usually don't work quite as well with cloud services like Vainu. Therefore some functions don't work in these browsers as they should. For a better user experience, we highly recommend using one of the three browsers mentioned above.

Screenshot 2019-03-18 at 13.25.30

Is Vainu being unusually slow and acting funny?

➡️ Try clearing your browser cache! 

💡Browsers save information from the pages you visit. Removing this information from your browser will make it download the information again. This usually solves minor issues immediately.

Excel import is slow? 

➡️Please read our article about importing lists to Vainu.

➡️Check that the file you're uploading follows the guidelines shown in Vainu, or check the more detailed guide from the article above. 

➡️Please also try converting your Excel file to a .CSV file and try uploading it again.

If your file contains more than 10 000 rows, the import may take up to a couple of hours.


excel example

Read our other FAQs:

Make a basic search - Create a dynamic list

Edit your existing list & searches

Vainu signals

Start from an Excel file

Remove companies from your search / list

How to make AND, OR, NOT searches - Logic of Vainu searches


If you have any questions, please get in touch with us through the chat in the bottom right corner or send us an email to support@vainu.io 😊