1. Vainu Help Center
  2. Frequently Asked Questions

Vainu website does not function as expected

If you need help troubleshooting Vainu. Check these questions first.

Is your Vainu missing some buttons or is the text overlapping? Logging screen doesn't work?

Problem might be in the browser you are using. Please use one of the following browsers: Chrome, Firefox or Safari.

Screenshot 2019-03-18 at 13.25.21

Internet Explorer and Edge are not fully supported and usually don’t work quite as well with cloud-services like Vainu and therefore some functions do not work in these browsers as they should. Please switch from Internet Explorer or Edge to either of the three browsers we support.

Screenshot 2019-03-18 at 13.25.30

 

Is Vainu working slower than usual, are your lists or company profiles showing information that shouldn’t be there?

Browser saves information from the pages you visit. Removing this information from your browser cache will make it download the information again, this usually solves smaller issues immediately.

  • To clear the cache CTRL + F5 / CTRL+ shift + F5 (windows) OR command + shift + R (Mac).
  • Log out from this link https://app.vainu.io/logout and log in again https://app.vainu.io/login/

There is currently a known issue what using the Map filter with free form can cause slowness issues. If possible please change your map filter to a circle or re-create your location search with city or zip code filter.

Excel import is slow

Please check our article about importing companies to Excel. Please check that the file you are trying to upload follows the guidelines shown in Vainu or check more detailed guide from the article. Please also try converting your Excel file to an .CSV file and try uploading again. If your file contains more than 10 000 rows the import can take couple of hours.

excel example

Check our other commonly asked questions:

Make a basic search - Create a dynamic list

Edit your existing list & searches

Vainu signals

Start from an Excel file

Remove companies from your search / list

How to make AND, OR, NOT searches - Logic of Vainu searches

 

Should you have any questions, please contact us through the chat in the bottom right corner or by sending an email to support@vainu.io